We will provide a value for money service on time with accurate information on venues, activities, times and prices. We respond to our customer’s comments, suggestions and complaints in a sympathetic and open manner, providing feedback and remedial actions, within set time scales. We provide helpful, experienced and informative staff to ensure that your visit is enjoyable and safe. We maintain the highest possible standards of health and safety and provide a clean and comfortable environment for all our customers.
Customer Services Standards (pdf 331kb opens in new window)
How we performed against these standards
Leisure Survey Satisfaction Results (pdf 2mb opens in new window)