Child Swimming Admissions Policy
The purpose of the Child Admission Policy is to help safeguard that group of pool users who are historically most at risk of drowning in swimming pools. In the majority of drowning of children in swimming pools, the absence of parental attention has been found to be a key factor.
All children under the age of 8 must be supervised throughout their visit to the pool by an adult in the water with them. An adult is a person aged 16 years or older.
In the main pool, an adult can only supervise 1 child under the age of 4, or 2 children aged between 4 and 7 years old.
In a learner pool, 1 adult can supervise up to 2 children under the age of 8 at any one time (only applicable at sites which have learner pools).
Sports Hall Cancellation Policy
To cancel a casual booking in the sports hall please contact reception with details of the booking you wish to cancel. If cancelled with less than 24 hours notice no credit will be given. Any booking cancelled with more than 24 hours notice will be given a full credit.
The East Riding Leisure Unit acknowledges and supports the rights of women to breastfeed their children in all public areas of their premises. If the mother is happy to feed her baby in a public area, then she should be made to feel comfortable to continue. If the mother wishes to feed her baby in private, our staff should be knowledgeable and advise her of the facilities available.
Customers wishing to take photographs at leisure centres in the East Riding must gain permission by contacting the reception desk prior to photographs being taken, a written application will also need to be completed in advance.
Photography In Sports and Leisure Centres Directive (2015) (pdf 135kb opens in a new window)
Class booking and admission guidelines
Customers can book 8 days in advance for online bookings or 7 days in advance if booking via reception.
Members must visit reception to record their attendance for all classes/activities on every occasion, unless informed differently by the specific site.
Please remember to cancel your class/activity if you cannot attend. Cancellations may be done through your on-line booking portal. East Riding Leisure offers a service which is both efficient and fair to all. If you fail to attend your activity/class for more than 3 times in a 30 day rolling period, you may lose your privilege of advanced bookings for a 30 day period.
The minimum cancellation times are listed below:
Exercise classes – 2 hrs notice required
Activities i.e. squash/badminton/five a side – 4 hrs notice.
Customers can book 7 days in advance for online bookings and 6 days in advance if booking via reception. Payment must be made on booking.
Customers must visit reception to record their attendance for all classes/activities on every occasion, unless informed differently by the specific site.
East Riding Leisure centres have a cancellation policy in place. In the event you cannot make the booking, we require a minimum of two hours notice for an exercise class and 4 hrs for an activity booking e.g. Badminton/squash. Failure to cancel in this timeframe will result in a loss of payment.
Cancellations for non-members must be done via reception.
Exercise Class – Late Attendance
Safe and effective professional exercise classes require a warm up. Please arrive on time for classes; if you are late you may be refused entry.
Exercise Class – Age Restrictions
Most classes (with the exception of those which include the use of weights) are suitable for 14 years upwards, this is at the discretion of the fitness coach.
Gym Admissions Policy
Customers need to be 16 or older and have completed a gym induction before they can use the tone zone unsupervised.
Juniors (14 - 16-year-olds) can use the tone zone during junior sessions or at other times when accompanied by an adult.
All tone zone customers are issued with a swipe card after completing their induction. This card must be presented at reception to gain admission and admission is at the discretion of the centre management if a card can not be produced.
All gym users must have a photograph taken to ensure that the card holder is entitled to use the facilities.
Leisure Facility Exclusion Policy
The Council reserves the right to exclude members of the public from its facilities in line with the aims and objectives set out in the attached guidance document.
Self-catering in Sports and Leisure Centres Policy
At sites which do not have catering facilities, customers may bring their own food for consumption on the premises. To ensure the safety of those in attendance the attached guidelines must be adhered to
Self Catering policy (pdf)